Social Commerce Support Supervisor - Lead Customer Service Team in Indonesia

Private Advertiser · 📍 Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 15000000 - 25000000
We are seeking a talented Social Commerce Support Supervisor to lead our Customer Service Team in Indonesia. This role is crucial for ensuring seamless customer interactions and maximizing customer satisfaction. The ideal candidate will have a strong background in customer service, excellent communication skills, and a passion for social commerce.

📋 Tanggung Jawab Pekerjaan

Lead and mentor the Customer Service Team to ensure high standards of customer satisfaction.,Monitor and analyze customer feedback to identify trends and areas for improvement.,Develop and implement strategies to enhance customer service processes and efficiency.,Collaborate with cross-functional teams to ensure smooth operations and customer experience.,Train and develop team members to enhance their skills and knowledge.,Ensure compliance with company policies and industry regulations.,Handle escalated customer issues and resolve them promptly and effectively.,Maintain accurate and up-to-date customer records and information.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or related field.,Minimum of 5 years of experience in customer service, preferably in a social commerce environment.,Proven track record of leading and managing a customer service team.,Strong understanding of social commerce platforms and trends.,Excellent communication and interpersonal skills.,Proficiency in Indonesian and English languages.,Familiarity with customer relationship management (CRM) software.,Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

Leadership and team managementCustomer service and relationship managementSocial commerce knowledge and trendsData analysis and reportingTraining and developmentCRM software proficiencyProblem-solving and conflict resolutionMultilingual communication skills
Siap Melamar?
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang

Lowongan Terkait