Customer Service Host - Full Time at Madame Tussauds

Are you ready to step into the spotlight and become the STAR of an unforgettable guest experience? Madame Tussauds, the world-renowned wax attraction, is seeking a passionate Customer Service Host to join our dynamic team in Nusa Dua, Bali. As a Customer Service Host, you'll be the first point of contact for our guests, ensuring they have a magical and memorable experience from the moment they arrive until they leave. This role is perfect for someone who thrives in a fast-paced environment and loves creating positive interactions.

At Madame Tussauds Nusa Dua, we are dedicated to providing exceptional guest experiences. Our team is the heart of our attraction, and we are looking for a Customer Service Host who is not only friendly and engaging but also has excellent communication skills. You will be responsible for greeting guests, assisting with ticketing, and providing information about our attractions and facilities. This role offers a unique opportunity to be part of a vibrant and energetic team, contributing to the success of one of the most iconic attractions in the world.

📋 Tanggung Jawab Pekerjaan

• Greet guests warmly and provide exceptional customer service.
• Assist with ticketing and check-in processes efficiently.
• Provide information about attractions, facilities, and events.
• Handle inquiries and resolve guest concerns professionally.
• Collaborate with team members to ensure a seamless guest experience.
• Promote our attractions and special events to enhance guest satisfaction.
• Maintain a clean and organized work area.
• Adhere to health and safety protocols and procedures.

🎓 Kualifikasi & Syarat

• At least 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Fluency in English and Bahasa Indonesia.
• Strong organizational and problem-solving skills.
• Ability to stand for long periods of time and walk frequently.
• Familiarity with customer service software such as ServiceNow or similar.
• Enthusiasm and passion for creating memorable guest experiences.

🛠️ Keahlian

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